Return Policy

Introduction

At akvaari (ShopeeQ.com), we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand your rights and our procedures.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within 7 days from the date of purchase.
  • Proof of purchase (order number, receipt, or invoice) must be provided.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items purchased during clearance or final sale

Return Process

  1. Initiate a Return:

    • Contact our customer service team at hello@akvaari.com or +91 86606 71696 to initiate a return. Please provide your order number and reason for return.

  2. Return Authorization:

    • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

  3. Shipping:

    • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Inspection and Refund

  • Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • If your return is approved, we will process your refund within 10 business days.
  • The refund will be issued to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

  • If you need to exchange an item for a different one, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at hello@akvaari.com or +91 86606 71696. We will provide instructions for returning the item and issue a replacement or refund as appropriate.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Thank you for shopping with ShopeeQ.com. We appreciate your business and are here to ensure your satisfaction.